Frequently Asked Questions
General FAQs
Discover more about Gluta-C and our skin whitening solutions in our General FAQs. Designed to help you on your journey to radiant skin, we’ve got your queries covered.
How do I create an account?
To create an account, click on the “Sign Up” or “Register” button on the homepage. Fill in the required information, such as your name, email address, and password. Once submitted, you will receive a confirmation email to verify your account.
How do I place an order?
To place an order, browse the products on our website and click on the desired item. Select the quantity and any other product variations, then click the “Add to Cart” button. When you have finished shopping, proceed to the cart icon and click “Checkout” to enter your shipping and payment information.
What payment methods are accepted?
We accept various payment methods, such as credit/debit cards, online banks, digital banks, and other popular online payment options. The available payment methods will be displayed during the checkout process. To know more about our payment process, visit our Shipping and Payment Page
How long does it take to process and ship an order?
Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation. Shipping timeframes may vary depending on your location and the chosen shipping method. Metro Manila takes 3 to 5 days, Luzon takes 5 to 7 days while Visayas and Mindanao takes 7 to 10 days. We also offer Same Day Delivery for orders placed before 1pm (excluding weekends and holidays). To know more about our shipping process, visit our Shipping and Payment Page.
Can I track the status of my order?
Once your order has been shipped, please message our customer support via shop@awi.com.ph to request for the updated tracking number or link that you can use to track the status of your shipment. You can use this information to monitor the progress of your delivery.
What is your shipping policy?
We offer shipping within the Philippines. Shipping charges and timeframes depend on the destination, package weight, and chosen shipping method. Please refer to our Shipping and Payment Policy page for more details.
What is your return policy?
We have a hassle-free return policy for eligible products. To initiate a return, contact our customer support team within 7 days of delivery. Please review our Return Policy page for specific guidelines and instructions.
How can I contact customer support?
You can contact our customer support team by shop@awi.com.ph. Whether you have questions about products, orders, or need assistance with any aspect of our website or operations, our dedicated support team is ready to help.
Is my personal information secure?
- We take the security of your personal information seriously. We utilize industry-standard encryption and security measures to protect your data. Your information will be handled in accordance with our Privacy Policy.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery. We will assist you in resolving the issue by providing a replacement, exchange, or refund.